Stephen, I'm writing the new usability study and am curious about the best way to ask questions. I'll post the study once done but...
Is there a best way not to load the question?
I want a user to play a DVD, for example, the objective is either;
1. Play the DVD, or
1. Start the DVD playing.
This is the fundamental reason for the research so, is it best just to stick with one way, mix it up or test both with different users and see if the question does influence the user.
Since this will be done with a limited number of people, I'm not sure if the testing for the effect of the question on users will become apparent and differentiable from their personal preference.
-Simon
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With a small number of participants you are going to struggle to deliver a study that will allow you to design out issues such as how your questions might lead the participants one way or another. The kind of study I was thinking about was less structured/controlled and more qualitative--getting people to explore and reflect upon their preconceptions about how to interact with media centres etc. in collaboration with you, the researcher.
I would try to avoid leading questions, and also be sensitive to how your instructions might encourage some behaviours and discourage others. But don't forget that you will be there too, and you will therefore also be able to reflect yourself on whether participants are being led or not.
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