Update from Matt.

Matt says,
Wide screen on spring on armchair, wireless keyboard, not sure if its a media center but the screen and keyboard are link to another monitor. Unfortunately the guy is in Cairns (possibility of external video maybe, Looong shot),

Pros:

• uninfluenced observation,
  
• I don't know the guy
  
• He sounds like a user familiar with a system
  

Cons:

• Unsupervised
  
• Cost, if I have to get to Cairns
  
• Limited number of personal reviews
  
• Getting him the stuff
  

If its worth it the chance of a few trips to Cairns may be possible (Cousin's Wedding might be there on the 14th of April, chance of setting up a video procedure)